Newhouse News

A Supply Chain strategy letter from Booz Allen Hamilton

The Wall Street Journal points out that bad listeners aren’t really listening - they often are rehearsing what they’re about to say, grab every conversational opening and scout for flaws in an argument.

To design an offering that customers will love, start with a rough draft—and co-create. Read this excellent Business Week article by clicking here.

From CFO Magazine: Innovation in retail may start with the customer, but finance offers some new lessons

A new study reveals that workplace unfairness costs U.S. employers an estimated $64 billion per year in turnover of managers and professionals, in addition to costs from decreased sales of products and services and damaged employer reputation.